Kundencenter Kundendaten/en

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{{Languages|Kundencenter_Kundendaten}}
{{Languages|Kundencenter_Kundendaten}}
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'''''Changing the customer's data'''''
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[[Kategorie:Customer center]]
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'''''Changing customer data'''''
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'''Changing the customer's data'''
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'''Changing customer data'''
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== General==
== General==
If you have an EUserv plan, you have the possibility to change your personal data in the EUserv customer service center.
If you have an EUserv plan, you have the possibility to change your personal data in the EUserv customer service center.
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If your address has changed or you have changed your email address or phone number, so you can easily update in the customer service center.
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If your address has changed or you have changed your phone number, you can easily update your data in the customer service center.
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== Selecting the customer's data ==
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== Edit customer data ==
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In the EUserv customer service center, you have the opportunity to select and edit your customer's data. Choose '''Kundendaten''' in the main menu.
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In the EUserv customer service center, you have the opportunity to edit your customer data. Select "Kundendaten" in the left menu.
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Now you can view and edit your customer's data.
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Now you can view and edit your customer data.
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=== Changing the customer's data ===
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=== Changing customer data ===
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If you want to change your data, click in the appropriate box and enter the appropriate changes.
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'''Please note:'''
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'''The following data cannot be changed:'''
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- First Name
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- Last Name
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- Date of birth
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- Email Address
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For the case that you want to transfer your contracts to another person, you must perform a [[Vertragsuebernahme_Vertragsuebertragung/en|contract transfer]]
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If your email address has changed, this change can only be done manually by a support agent. In this case, please use the following update form:
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[[Media:EUserv_Change_Customer_Data1.pdf|EUserv_Change_Customer_Data.pdf]]
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If you want to change now one of these data, click in the appropriate box and enter the appropriate changes. Please note that you cannot change the gray input fields (name, date of birth). Once you change again your name, please apply the changes manually using the customer's data update form.
 
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=== Changing an account password ===
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=== Changing account password ===
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Further below, you still have the possibility to change your password. You need to enter your password twice a precaution. It is important to note that your password is at least 8, more than 16 characters long and must be provided with at least two uppercase letters, lowercase letters and numbers.
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Below "Account-Passwort" you have the possibility to change your password. You have to enter your password twice for safety's sake. It is important to note that your password has to be at least 8 and maximal 16 characters long and must be provided with at least two uppercase letters, lowercase letters and numbers.
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=== Changing an optional customer's data ===
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=== Changing optional customer data ===
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Below the "optionale Kundendaten" you are allowed to make the changes of your extended customer's data. These are optional (check boxes) or only at certain rates of needs.
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Below "optionale Kundendaten" you are allowed to make changes of your extended customer data. These are optional (check boxes) or only at certain plans of needs.
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By clicking on "Speichern" to apply your changes permanently. Please note, that the hook must be set. "I have read and accept the terms of the currently valid AGB, BGB and its attachments."
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By clicking on "Speichern" you apply your changes permanently. Please note, that the hook must be set by "Ich habe die aktuell gültigen AGB, BGB und deren Anlagen gelesen und akzeptiere diese. Link (Letzte Bestaetigung am 21.11.2012) -I have read and accept the terms of the currently valid AGB, BGB and its attachments."
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== Other customer's data ==
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== Other customer data ==
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Below "Weitere Kundendaten" you can make additional entries, such as selecting another alternative email addresses for the billing.
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Below "Weitere Kundendaten" you can make additional entries, such as selecting another alternative email address, e.g. for billing purposes.
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Aktuelle Version vom 12:52, 14. Dez. 2012

Languages: 

Deutsch Image:Deutsch.png • English Image:English.png

Changing customer data

Inhaltsverzeichnis

Changing customer data

General

If you have an EUserv plan, you have the possibility to change your personal data in the EUserv customer service center.

If your address has changed or you have changed your phone number, you can easily update your data in the customer service center.

Edit customer data

In the EUserv customer service center, you have the opportunity to edit your customer data. Select "Kundendaten" in the left menu.

Datei:kc-daten-wählen_572x.png


Now you can view and edit your customer data.

Datei:kundendaten_übersicht1_572x.png



Datei:kundendaten_übersicht2_boxen-leer_572x.png



Changing customer data

If you want to change your data, click in the appropriate box and enter the appropriate changes.


Please note:

The following data cannot be changed:

- First Name

- Last Name

- Date of birth

- Email Address

For the case that you want to transfer your contracts to another person, you must perform a contract transfer

If your email address has changed, this change can only be done manually by a support agent. In this case, please use the following update form:

EUserv_Change_Customer_Data.pdf



Datei:kundendaten_übersicht1_neu_572x.png



Changing account password

Below "Account-Passwort" you have the possibility to change your password. You have to enter your password twice for safety's sake. It is important to note that your password has to be at least 8 and maximal 16 characters long and must be provided with at least two uppercase letters, lowercase letters and numbers.

Datei:kundendaten_übersicht2_boxen-leer_572x.png



Changing optional customer data

Below "optionale Kundendaten" you are allowed to make changes of your extended customer data. These are optional (check boxes) or only at certain plans of needs.

Datei:kundendaten_übersicht2_572x.png



By clicking on "Speichern" you apply your changes permanently. Please note, that the hook must be set by "Ich habe die aktuell gültigen AGB, BGB und deren Anlagen gelesen und akzeptiere diese. Link (Letzte Bestaetigung am 21.11.2012) -I have read and accept the terms of the currently valid AGB, BGB and its attachments."

Other customer data

Below "Weitere Kundendaten" you can make additional entries, such as selecting another alternative email address, e.g. for billing purposes.

Datei:kundendaten_übersicht3_572x.png



Von „https://www.euserv.com/wiki/index.php/Kundencenter_Kundendaten/en“