Kundencenter Server Rescue System/en

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Version vom 15:45, 16. Okt. 2012

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Use of the Rescue System

General

If you have an EUserv server tariff, there is a possibility to comprehensively establish it in the customer service center.

You also need special parameters that you can find in the customer service center.

With the function "Rescue-System", you have the possibility to connect your server to the rescue system, even if the system installation was failed or the server was/is not accessible via the usual way. You can still store your data from your server without running a operating system. Furthermore, you can correct any software defects with the rescue system. Because you have the full access to your file system, you also can replace corrupted files and repair your system.

With the option "vKVM" you can also control your server like your home PC. With vKVM, keyboard and mouse input as well as screen output are available for your virtual servers. Thus it is possible, to detect and repair the errors during the boot process.

Prepare the Rescue System

In the customer service center, you have the possibility to activate or deactivate the rescue system for your server.

Choose your server contract for which you want to change the rescue system settings.

Once you have selected your contract, click on ""Rescue-System".

Activate the Rescue System

If you want to start the rescue system for your server, click the check mark before "Standard - Rescue anschalten" next to "Rescue Modus". Please note: The rescue system can be started only with a reset. You can arrange a reset to the rescue system immediately via the customer service center. Set a check mark before the "Server-Reset". Without activating the check box you would arrange the reset manually.

Start the Rescue System

To connect with your server after activating the rescue system, use your normal SSH program and connect via the main IP address and the default password with the server.

Activate the vKVM

If you want to keep and control your server from booting as the home PC, you can do this via the vKVM option. This allows you to recognize any errors on booting. With the normal rescue system it is not possible. Click the bullet next to "vKVM – anschalten" to activate this function for your server.

Start the vKVM

How you connect and control the vKVM, you can read here.

Deactivate the Rescue-System/vKVM

If you want to deactivate the rescue system or the vKVM again, set the hook by "Server-Reset" and click on "deaktivieren".